Yanisa Coworking Customer Agreement

This agreement is between you, the customer, and Yanisa Coworking (“Yanisa Coworking”, “we”, “us”). When you book a workspace on the Yanisa Coworking marketplace, your contract for that booking is with Yanisa Coworking.

Each space is operated by a Yanisa service partner: an independent business that runs the premises and provides the space to you on our behalf. The partner is not a party to this agreement, and you do not need a separate contract with them to use the space you booked.

Bookings made on a partner’s own branded booking site, rather than on the Yanisa Coworking marketplace, are sold by that partner under its own terms.

A booking is confirmed when payment is received, or, for a request that needs the space’s confirmation, when it is confirmed. Prices are shown at checkout, with GST as a separate line where applicable, and the amount on the pay button is the amount charged.

Yanisa Coworking collects the payment through its payment gateway and issues the receipt for your booking. Your receipt is available from My Bookings in your dashboard at any time.

Where a booking is held with a booking amount, the balance and any deposit or setup fee shown at checkout are payable at the centre as described on the booking. Unpaid holds expire after the time shown at checkout and release the space.

Each space has a cancellation, rescheduling and refund policy, shown at checkout under “House rules & cancellation policy for this space” before you pay. That policy forms part of this agreement for your booking.

You can request a cancellation or reschedule from My Bookings. Refunds due under the applicable policy are made to the original payment method. If a booking cannot be honoured because the space is unavailable, we will offer a suitable alternative or a full refund.

You agree to follow the house rules of the space you book, including its check-in and check-out times, guest rules and any building requirements, and to use the space lawfully and with reasonable care.

You are responsible for damage you or your guests cause beyond normal wear. The centre may refuse or end access for conduct that is unsafe, unlawful or seriously disruptive to others, in which case refunds are governed by the space’s policy.

We take reasonable care that spaces are as described. To the extent permitted by law, our total liability to you in connection with a booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential loss, or for loss of or damage to personal belongings left in a space.

Nothing in this agreement limits any liability that cannot be limited under applicable law.

We use your details to provide and manage your bookings, issue receipts and contact you about them. We share with the service partner operating your space only what they need to admit you and provide the space. For any question about your data, write to support@yanisa.in.

Because your contract is with us, complaints about a booking come to us, including those about the space itself. Raise a support ticket from My Bookings or write to support@yanisa.in. We will acknowledge a grievance promptly and work with the service partner to resolve it.

This agreement is governed by the laws of India. Subject to the grievance process above, the courts of India have jurisdiction over any dispute arising from it.

We may update this agreement. Each booking is governed by the version you accepted at checkout, which is recorded on the booking and shown on its receipt.